How Can We Help?

Find answers to our most frequently asked questions below. You can also send us a message at support@fetchy.co or call us at (416) 551-9793.

FAQs

SHIPPING

We provide same day shipping for all orders placed before 6 PM in Toronto. For orders placed after 6 PM, we provide next day shipping.

Yes, we provide free shipping on all orders across Toronto.

No. If you are not home then the delivery driver will leave your package at your door or with your concierge.

Not yet, but we hope to soon! Our current delivery boundaries are Steeles Avenue (north boundary), Etobicoke Creek and Hwy 427 (west boundary), Rouge River and Rouge Park (east boundary), and Lake Ontario (south boundary). We do not deliver to the Toronto islands.

PAYMENTS

If you need to make any changes to your order, please send us an email at support@fetchy.co.

Applying your discount code is easy! At checkout, paste the discount code into the "discount code" box and click "apply".